I submitted a ticket, but it was not answered.

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Our ticket system is the target for much spam, so we have box trapper setup to reduce this.

The first time you submit a ticket, you will need to check your email and click the link in our confirmation email to you.

Ticket wait times

Normally tickets are answered the same day, usually within a few hours. Tickets are addressed in the order they are received, so please wait patiently and you should have a response shortly.

Some problems are more complicated and we will need extra time to investigate and solve your issue.

Some expected waiting times...

Up to 24 hours 24 to 72 hours More than 72 hours

* SSL order and install
* OS reloads
* Cancellations
* Dedicated Orders
* Transfers - Site Content
* DNS - name server propagation
* Email - Black List issues
* Security - Copyright and abuse complaints
* Transfers - Domain registration
* Refunds (must cancel first)

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Up to 24 hours	24 to 72 hours	More than 72 hours
* SSL order and install * OS reloads	* Cancellations * Dedicated Orders * Transfers - Site Content * DNS - name server propagation * Email - Black List issues * Security - Copyright and abuse complaints	* Transfers - Domain registration * Refunds (must cancel first)