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50,000 inodes limit
What is a 50000 inode limit?   Shared servers only support 50,000 files. You may...
ASP, active server pages
We can support .asp on our Linux servers with Chilisoft (a third-party, non-microsoft edition of...
Awards and Reviews
We have great reviews and are the number one hosting reseller in the world. We are proving every...
Backup policy, Do you provide backups?
You are responsible for your backups and web content. We create our own weekly backups on the...
Bandwidth policies and prices
Bandwidth is the amount of data that can be transferred to and from your account in one month....
Can I create a cPanel demo?
Please, do NOT create a demo account as it will likely be hacked. We have a demo for you. Please...
Can I host friends?
Yes, you can host sites for your friends on your Web Hosting account, as long as you are not...
Can I host mp3 files or movies here?
Yes, you can host MP3 files and Videos on our servers, but you must own all files you store here...
Can I upgrade at any time? How much does it cost?
Yes, you can upgrade at any time. It is free to upgrade and the only charge would be the price...
Can I use Boonex Software (Ray, Dolphin & Orca) ?
This software will work on our shared servers, however you will NOT be able to use the...
Changing Hosts File in Vista
By default, if you try to modify your hosts file in Vista, it will not let you save it. It tells...
CPU resource usage
SHARED SERVERS HostGator allows a maximum of 25% CPU usage limit. You may exceed this limit for...
Custom Installations
Can I install the programs myself? As long as you can upload the install files to your site and...
Did you know that the average server produces the same emissions as a 15 mpg SUV?
HostGator hosts over 1,800,000 websites on its shared and reseller servers. That means a...
Do you accept international customers?
Yes, we accept all international customers. You can register from any country.
Do you support LAMP?
LAMP stands for Linux, Apache, MySQL, and PHP. Yes, we do have all of these on our shared...
Does HostGator support FastCGI ?
FastCGI is enabled on all of our servers at this time. To enable FastCGI on a your account,...
Does Hostgator work with Macs?
Yes, it does. Everything on your account works on our servers, so it doesn't matter what your...
Glossary
Ad Server - An ad server is a computer server, specifically a web server, that stores...
HostGator has gone Green
How has HostGator gone green? HostGator has purchases certified Texas Wind Renewable Energy...
How can I test HostGator?
You can test our connection speeds using this test file. Also, you can use our nice bandwidth...
How can I transfer my Blogger site to HostGator hosting?
Since Blogger isn't an actual hosting company, there's no real way to transfer the site from...
How do I renew my hosting?
Your hosting plan will automatically renew every billing cycle (normally month-to-month). All you...
How long does it take to setup my account?
For security purposes, all new purchases with HostGator.com are screened for fraudulent orders....
How many accounts per server?
I cannot offer an estimate. We have multiple accounts on the shared and reseller servers, and it...
How many servers does HostGator have and where are they located?
We have over 7000 servers at The Planet in Dallas and Houston, Texas.
How many websites can I build?
There is no way to determine the number of websites you can host on our accounts. The number will...
How much traffic can I have?
There is no way to determine the maximum number of visitors your site can sustain. Each site is...
How to handle the Google Attack Page
When you see the dreaded Google attack site warning, you should immediately email us. Be sure to...
I didn't get my welcome email or have since lost it. How can I have it resent?
The welcome email contains your site's IP address, name servers, control panel login, and getting...
I submitted a ticket, but it was not answered.
Our ticket system is the target for much spam, so we have box trapper setup to reduce this. The...
inode usage limits
An inode is a data structure used to keep information about a file on your hosting account. The...
IP address - static vs dynamic, public vs private, shared vs reseller
An IP address is the location of a computer on the internet. Example: 123.45.67.89 Here are...
Is PHP running as Apache or CGI
Normally, we run PHP as CGI. Shared and Reseller hosting cannot change this. Dedicated server...
Is tax included with my monthly or yearly plan?
Is tax included with my purchase? Yes, tax is included with the price. Keep in mind, all currency...
Is there any contract for hosting?
There are no contracts to keep you at HostGator. You may pay month to month and cancel when you...
Is there anyway to fix the problem where pages load incorrectly if you forget the trailing slash?
No trailing slash, URL without final / Yes! The setting called "canonicalnames" must be off....
Is WYSIWYG available?
What You See Is What You Get... WYSIWYG It's a type of HTML editor that lets you make webpages...
JSON returning null values
My json is returning null (blank) values when called. You may have turned PHP magic quotes on....
Legal and Acceptable Content
Acceptable content for websites. Does HostGator allow my site? For more information, we...
md5 encryption
MD5 (Message Digest algorithm 5) is a widely used cryptographic hash function. MD5 is commonly...
My script needs to use 777 permissions
For scripts that require '0777' directory permissions, we do not allow those permission settings...
Newsletter
Our newsletter was sent to our customers via email; it is indeed a legitimate news letter and the...
open new Port
Can you give me access to a specific port number? For shared servers, we can only open outbound...
PHP Cannot modify header information
Warning: Cannot modify header information - headers already sent by (output started at...
PHP memory limit error
Fatal error: Allowed memory size of 12582912 bytes exhausted (tried to allocate 23456789 bytes)...
PHP Parse error: syntax error, unexpected $end
This error is typically caused by a missing } used in PHP to denote content belonging to a WHILE,...
PHP Parse error: syntax error, unexpected '}'
This error is typically caused by a missing { used in PHP to denote content belonging to a WHILE,...
PHP require, require_once errors
If you an error that looks like one of these... Warning:...
phpinfo
In the phpinfo.php page you can see the PHP version at the top of the file, and you can find the...
Plugins advice
Resource Intensive WP-Cron plugin Google Sitemap plugin most SEO plugins Some image...
Privacy Policy
Introduction We HostGator.com, LLC. are committed to protecting any data that we collect...
RAID
We have RAID10 on our shared and reseller servers. What is it? Raid is technology that uses two...
Register Globals and other php settings
To turn register globals off, you will need to create a php.ini file in the folder where the...
Restore account from beginning, original setup
Reset One Folder (public_html, www, cgi-bin) You can delete the public_html folder and recreate...
Ruby on Rails and gems
Ruby on Rails is an open-source web application framework. It aims to increase the speed and ease...
Ruby On Rails Support
Dear Clients, We are happy to announce that Hostgator servers now support Ruby on Rails. This...
Scheduled backups - Linux
Shared and Reseller: You cannot schedule backups. We do not supply a script which can backup your...
Server Locales, languages supported by the server operating system
HostGator servers DO support other languages other than English. The operating system installed...
socket connections
A socket is defined as one endpoint of a two-way communication link between two programs running...
SSH / PuTTy Cipher Errors
Are you experiencing problems when connecting to our servers via SSH ? If you then get fatal...
SSL certificates: do you support SSL?
Yes we support SSL. Your website and your scripts can operate on SSL mode (for example Curl SSL...
Technology Grant
HostGator will gladly provide free or reduced price web hosting to qualifying non-profits. Please...
Tell me about Apache.
Apache is the program on our servers used to view web pages. What are the maximum number of...
Terms of Service
The use of services from HostGator.com, LLC [hereafter referred to as "HostGator"] constitutes...
The Planet Datacenter
Our data centers are at The Planet. All of our servers (shared and dedicated) are located in...
Ticket wait times
Normally tickets are answered the same day, usually within a few hours. Tickets are addressed in...
What file system do you use on Linux?
Linux supports many different file systems, but common choices for the system disk include the...
What happens to someone abusing system resources?
The offending site will be suspended and the owner will be given an opportunity to fix the...
What happens to someone abusing system resources?
The offending site will be suspended and the owner will be given an opportunity to fix the...
What is Server Load?
Load expresses how many processes are waiting in the queue to access the computer processor. Of...
What is your average support response time?
Most questions are answered in less than 1 hour and resolution is given in 4 hours. We have...
What payment methods do you accept?
At the moment you can only pay by credit card or by PayPal. Indonesia Bank Transfer BCA, Mandiri...
What security measures are used to protect my server?
We are protected from hackers and DDoS attack (UDP flood). We have an extensive custom firewall...
What software and program versions does HostGator offer?
Quick Reference   Apache 2.2.11 PHP 5.2.9 Perl...
Where can I get help with Design and Coding Issues?
We do not offer a service like this at HostGator, but we can provide you with a solution.
Where can I report abuse and or spamming?
To report any abusive site or activity, please email us and our security team will investigate...
Why choose HostGator?
Why buy with HostGator? At HostGator we are proud to be the best. That is why we offer technical...
Why do you not allow IRC?
We do not allow IRC, even on a dedicated server. The reason is because IRC attracts server...
Why don't you allow overselling ?
Almost all reseller's offering overselling start out the same. Clients have great uptime, servers...
Why is my server down?
I apologize for the inconvenience. for a post regarding your server. If your server is down for...
Why is my web site Suspended?
If your primary domain is suspended, there may be a late payment in our billing system. If the...
WordPress blog not responding or stalling
If your WordPress blog is not responding or stalling, this most likely results from a corrupted...
Wordpress Home Fix
If your blog is redirecting to another site, or is missing images and style, this can be easily...

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