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Video Tutorial
.htaccess guidance
.htaccess is a special Apache file that tells your website how to function. You can edit the...
3rd Party Scripts, common problems
Fantastico Installation Problems: If Fantastico says you cannot install more than one script to...
About reseller WHM
We provide all resellers with a limited WHM. These limits help us control what actions the...
About root WHM
We provide a full WHM with root access for all dedicated owners. All WHM users have: the tools...
Accessing Web Disk
Watch the video tutorial. Web disk (also known as Web Dav) is a drag-and-drop interface which...
Apache Directives for .htaccess
Here is a list of the Apache Directives you can use in the .htaccess file. AddCharSet: Maps...
Apache Error Logs
When you check the error logs, you can see many things. Some things you can ignore: File does...
Apache Handlers, running html as php
What if I don't want to use .shtml? Apache handlers allow you to control what Apache will do...
Apache modules that are on all of our shared servers
  core.c   mod_authn_file.c   mod_authn_dbm.c   mod_authn_dbd.c  ...
Apache mod_rewrite and examples
What is mod_rewrite? Mod Rewrite allows you to change the URL that everyone sees when they visit...
Application Paths - What is the path to ...?
Here is a list of commonly used paths: The webroot path is /home/username/public_html The path...
Bandwidth pro
Bandwidth is the amount of data that can be transferred to and from your account in one month....
Branding
This feature allows reseller and dedicated owners to brand your cPanel. This means you can create...
Can I change the server clock or time zone?
The server clock is set to Central Standard Time. You cannot change the server time. You can...
Can I password protect directories?
To password protect directory: Wait! Why read this when you can watch the movie tutorial here....
Can I speak to an administrator?
The administrators are only available through the ticket system. You cannot speak to that person...
Can I use my account and my site even though my domain name hasn't propagated yet?
Yes, you can use your website without a domain name. We provide you a temporary URL in your...
CGI center
The following CGI Scripts are pre-installed and ready to use on your account: Simple CGI...
CGI Troubleshooting
The mother of all errors, knowing what the file permissions need to be is critical for your PERL...
Changed Package, but customer's new settings are not showing up
Editing a hosting package may not edit the sites that are already on the package. To get your...
Changing your cPanel style.
Watch the movie tutorial here.   Login to cPanel and click Change Style. Click the...
Commonly used port numbers
CPANEL cPanel uses port 2082 and secure port 2083 WHM uses port 2086 and secure port 2087...
Compressed Files rar zip tar.gz
Our servers can extract .zip and .tar.gz files. Our servers will allow you to upload .rar...
cPAddons
CPaddons is no longer available, as it's outdated and depreciated. You will need to use...
Creating a URL redirect.
Watch the movie tutorial here.   Login to cPanel and click the Redirects icon. Leave...
Custom error pages
Before you read this article, why not watch the movie tutorial instead? To create a custom error...
default.html, start page
This is a home page provided by HostGator. You may delete it at anytime. Normally, when you...
Django with fastcgi
Django can be installed on a shared environment if you use FastCGI with it. In your public_html...
Do you have a manual for our reseller panel?
Go to http://www.cpanel.net/docs/whm/ to view the documentation for Web Host Manager (WHM), which...
Document Root Changes
We can no longer change the document root for your main (primary) domain. This causes problems...
Dreamweaver settings
How to publish with Dreamweaver: Open your Dreamweaver and look in the top menus. Click...
Dreamweaver, WordPress Direct, Excite, XSite publishing
These programs work well for publishing to your primary domain name, but it can be tricky to...
Edit Reseller DNS Zone Template
As a reseller you are able to update the default DNS zone template that is used when creating a...
Error Page Codes
What are Error Codes? These numbered error codes are how the server tells website visitors about...
Fantastico De Luxe WHM Admin
This feature will not work on a reseller account. You will need a dedicated server to have this...
Fitur Paling Lengkap dan Canggih serta Mudah Digunakan
Cpanel Controlpanel: Mulai dari menambah email account sampai pengaturan MySQL untuk anda...
GnuPG keys
GnuPG is a publicly available encryption scheme that uses the "public key" approach. With GnuPG,...
Google Apps tools overview
Google Apps Email Google Apps Email is a free mail service provided by Google. It supports POP3...
Hidden files
Hidden file and folder names start with a dot. Examples: .htaccess .htpasswd .fantasticodata...
How can I get Curl ?
We need to add you to the "get users group". Please contact us. Now how do I use curl ? You...
How do I backup / restore / move from one cPanel host to another?
How do I move my sites from my old host to you guys? If you just ordered a new hosting plan, you...
How do I choose what cPanel themes are available to my clients?
You can choose which themes are available to your clients. The instructions below illustrate how...
How do I create an account?
Before you can create a new account, you must create a package in WHM. Once the package is...
How do I create and delete a cron job?
Before reading, why not watch the movie tutorial? Cron Jobs run scheduled tasks at specific...
How do I create and remove an Addon Domain?
Before reading this article, please consider watching our movie tutorial on how to create an...
How do I deny IP address access?
Do you want to stop someone from visiting your website? This tool will block anyone from a...
How do I log into the Web Host Manager? (WHM)
To log into your WHM, you can go to any of the following links. Just make sure to customize the...
How often do you update programs?
We update each program as soon as our server administration team approves it. Often updates are...
How to change DNS zones (MX, CNAME, and A records)
Shared: You do not have access to make that change. Please contact us , and we will make these...
How to change permissions (chmod) of a file
Permissions can be very important when it comes to hosting your website. Permissions can allow...
How to change the password of your cPanel account
There may be times where you would like to change the password of your account. It is recommended...
How to create blacklists
You may use Spam Assassin to stop (blacklist) someone from emailing you. Here is a video tutorial...
How to create/edit/delete a file using the File Manager
There may be times when you wish to create, edit, or delete a file or folder in your account. You...
How to disable anonymous FTP
Anonymous FTP is disabled by default. You will require a Business plan or better and a dedicated...
How to download a home directory backup
Backups are very important part of maintaining a website. It is important to backup your files on...
How to enable PHP4, PHP5
PHP 4 is no longer supported. New servers and old servers are upgraded to php5 as the new...
How to find the correct spelling and path for your files, missing images
When you get a 404 error, check the URL in your browser. This tells you the path and file name...
How to generate/download a full backup
A full backup is a backup of all of your files, e-mail, databases, etc. To run a full backup, you...
How to install a script using Fantastico
Fantastico is a great addition to cPanel, which allows users to install the great open source...
How to limit the icons which appear in cPanel, Feature Manager
The feature manager allows you to disable/enable icons inside of each client's cPanel. Once you...
How to log into cPanel
If you recently purchased a new account with us, you should type the following information into...
How to navigate through File Manager
File Manager is an quick and easy way to navigate through you files. Check out our File Manager...
How to park a domain on an addon domain
cPanel has yet to offer this option although it can be done. In order to park a domain on top of...
How to Password Protect one file
1) Put your .htpasswd above your root so visitors can't access it /home/cpanelusername/.htpasswd...
How to redirect a subdomain to another page
You might want your sub domain to redirect to another page. To do this, please do the following:...
How to remove a script from Fantastico
There may be a time when you would like to remove a script which was installed through Fantastico...
How to switch hosts without having any down time
Switching to a new host can be a very smooth process or it can be very complicated. Following...
How to transfer hosting with no down time.
What about my Database? If you are concerned about your databases staying up-to-date, all you...
How to upload a file using the File Manager
You may want to upload your files directly through cPanel. You can do this through the File...
How to upload to an Addon or Subdomain
Option 1 In a FTP client enter this information. Host = add on domain name User =...
How to use WinMTR
Go to http://winmtr.sourceforge.net/winmtr_bin.zip Choose to Open the file when prompted....
How to view website statistics in cPanel using AWStats
When you have a website online, you may want to check on how many people are coming to your...
htaccess long lines
Sometimes when you edit the .htaccess file in cPanel, the lines must wrap and this causes a line...
I accidentally deleted the public_html or www folder.
If you delete the www folder, your site should still load properly. If you delete the...
I already own a hosting package and want to add a 2nd domain.
Please remember that a Hatchling plan cannot add a second domain for hosting. Even domain aliases...
I cannot change packages anymore, resources over allocated
When a reseller grants too much disk space or bandwidth to all his clients, we say you are "over...
I created an Addon Domain, why did it say Subdomain added?
Help! I added an addon domain, but cPanel said a subdomain has been created. Please ignore this!...
I entered some information and then WHM says I left it blank
You are likely using the wrong character set on your computer's keyboard.
I forgot my password and need a reset.
CPANEL /WHM Check your welcome email for the correct user name and password. If that password is...
I want to set the folder for my addon domain to something outside of public_html
The cPanel X3 theme will allow you to specify a path outside of public_html. If you do not see...
Image Manager
The Image Manager allows you to view and modify images in your account. You can change the size...
Index Manager
Go to cPanel and click Index Manager. Click on a folder icon to look inside. Click on a folder...
Internal Server Error help, 500 error
Internal server errors can be caused by a few different things. Please check the Error Logs in...
Latest Visitors
You will find an icon for this in cPanel, under the Logs section. This function will show the...
Learn cPanel
These are great resources we hope will help: Learn cPanel cPanel User Manual
Learn WHM
These are great resources we hope will help: Learn WHM WHM User Manual
Linux dedicated server, what do I get?
You get Root Shell. This gives you SSH access to all the accounts on your server. You get Root...
Location of Script Configuration Files
Config file locations.   4Images Gallery /config.php B2 Evolution...
Manage DNS Zones
You can find this in WHM under DNS Functions. This area is for advanced users only, so please...
Modify cPanel/WHM News
This feature in WHM will allow a reseller to send a message which will appear on all clients'...
My IP is different than what I was told.
Please understand that we have 5 different IP addresses for each shared server. This means...
Perl and Python scripts
These scripts belong in the cgi-bin folder and must have 755 permissions. Perl = .pl Python = .py
Perl Modules
You can see all of the perl modules supported by entering cPanel and clicking the Perl Modules...
PHP limits that cannot be changed
PHP has been configured to use the following settings on our shared and reseller servers: safe...
phpMyAdmin
phpMyAdmin is a tool written in PHP to handle the administration of MySQL over the web. Databases...
PhpMyChat
PHPChat is a script that was available through cPAddon, in cPanel. Unfortunately, cPAddons are a...
phpSuExec or suPHP
PHPsuExec (pronounced sue-eksek) is a more secure environment for executable files. SuPHP is the...
Please read before creating a subdomain.
We do have a video tutorial which will show you how to create a subdomain in cPanel. Watch Video...
Problems with spoof, SPF
Notice: HostGator automatically creates an SPF record for all shared and reseller customers. If...
Proper MIME types
Mime types tell browsers how to handle specific extensions. For example, the text/html mime type...
Proxy access for cPanel, WHM, and webmail. Needed to bypass firewalls.
With your Linux Shared Hosting accounts, you have access to a control panel that contains the...
public_html folder
The public_html folder is the web root for your primary domain name. This means that public_html...
Reseller increase client's disk space (aka quota)
To increase your client's disk space, please go to WHM > Account Functions > List Accounts...
Resource allocation for resellers
We provide resellers with a set amount of disk space and bandwidth. Resellers must allocate these...
Reverse DNS record, PTR, pointer record.
The reverse DNS record is also known as the PTR record, pointer record, or IP resolvers. A PTR...
Setup Remote Access Key
A Remote Access Key is used for automatic account creation scripts, external billing software,...
Shell Commands
The following is a breakdown of the most commonly used commands and the most commonly used...
Skeleton Directory
In WHM, this page tells you the location of the folder where you can place files for your...
SSI / server side includes
Server side includes are variables that come from the server. You should rename your html pages...
Suspending/Unsuspending Accounts
Instead of reading this, you can watch the movie tutorial. You can find this in WHM under...
symlink files
A symbolic link (also symlink or soft link) is a special type of code that contains a reference...
uninstall di Fantastico
Menghapus instalan Fantastico, misalnya (Joomla) Jika anda menggunakan fantastico untuk install...
uninstall Fantastico cara kedua
Jika cara 1 uninstall msih tidak bisa, maka kemungkinan besar anda sudah mendelete file-file...
URL redirect methods
Go to cPanel and click Redirects. This is also known as 301 redirect. Search engines, like...
Viewing your disk space usage
Watch the video tutorial. Login to cPanel, and under Files, click Disk Space Usage. This page...
Want to know how to do something in WHM?
We have movies set up to walk you through almost everything in the WHM.   Web Host Manager...
What are Cron Jobs?
A cron job is a Linux command for scheduling a task to be executed sometime in the future. This...
What do I put for the cron job Command to Run?
Movie on how to use the Standard cron job option. Command lines. Examples only! Bold sections...
What happened to the search engine submitter that was in cpanel?
It was removed by cPanel because all search engine submitters are obsolete. The search engines...
What is a favicon?
The favicon is the favorite icon, used in your browser favorites and bookmarks. You can also...
What is a package?
A package is collection of predefined specifications which define what a user or domain may have...
What is hot linking? How do I enable and disable hotlink protection?
Hot link protection prevents other websites from directly linking to files and pictures on your...
What is the path to an addon domain?
The path is public_html/addondomain.com and can be accessed via File Manager or FTP. Please...
When will my domain start working? Propagation
If you have a new domain name, you must change the name servers so they point to HostGator. How...
WHM Contact Email
Just go to WHM, List Accounts. You can update the contact email for each account here. You can...
WHM Interactive Knowledgebase
The Interactive Knowledgebase enables you to find solutions to many common problems you may...
WHM Modify Suspended Account Page
This allows you to control what page is displayed when you suspend your own clients. You must go...
WHM Shopping Cart Reset
This feature will allow you to reset a client's shopping cart if it is not functioning...
WHM Support Center
You can submit a support request to the cPanel customer service team through the support center....
Why can't I log into my cPanel, WHM, or webmail?
Most networks have a firewall setup to block access to the ports required for cPanel, WHM, and...
Why do I see a suspended.page folder?
All reseller accounts are setup with a folder named suspended.page in your public_html directory....

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